Mr Glass Auto Glass 101

2005 Nissan Altima In 2007 customer called her insurance company and was advised by her insurance company that she had to use a preferred shop for the windshield replacement, the customer not knowing any different assumed the insurance company had her best interest in mind! Well you be the judge who’s interest they really had in mind. One year later the customer called me to replace the windshield, when she advised the insurance company that she had already choose Mr. Glass to do the work the claims person used every trick in the book to try and pursued her that they had preferred vendors to do the work and if she choose a different shop to perform work she may have to pay out of pocket expense and may not come with a warranty. The customer called me in fear of what she was told I took the time and explained to the customer she has the right to choose the repair shop and it would not cost her a thing and we have a lifetime warranty on all work.

After removing the windshield look what I found the company that came highly recommended by her insurance company failed to install it properly. The insurance company failed to acknowledge responsibility and referred her to the previous glass company who installed the windshield, that company was no longer in business.

My advise to you  is simple, sell your car before having a windshield replaced by a company that your insurance company suggests!

This entry was posted on Wednesday, January 13th, 2010 at 8:08 pm and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.